Salesforce CRM enables you to acquire, nurture and serve your customers better, resulting in your customers themselves becoming references for future opportunities and revenue.
ICForce is the Salesforce division at Infocareer. While a relatively young team, the vision of ICForce is to be a Salesforce Center of Excellence (CoE).
Team ICForce’s Main Goals Are:
- Helping clients succeed with Salesforce with the right processes, best practices and delivery models
- Focus on overall client success and outcomes
- All clients to be referenceable
Optimizing Salesforce for Exceptional Outcomes
- Comprehensive Sales Pipeline Transparency
- Optimized and Flawless Salesforce Implementation
- Efficient Task Automation
- Tailored Solutions to Suit Your Needs
Integration Solutions Offered
- Project management tool integration
- CTI Integration
- ERP Integration
- Accounting Software Integration
Types of Salesforce Integration Architectures
Point-to-Point Integration
- Transmit messages to another system through a one-to-one relationship
- For instance, consider a scenario where a sales application independently sends new order information to a billing system, a shipping application, and a tracking system, each operating as separate integrations. If you wish to enable communication between the tracking and shipping systems, an additional integration can be enabled.
Hub-and-Spoke Integration
- Creates a centralized hub system that streamlines system communication.
- In comparison to point-to-point integration, the hub oversees routing all traffic and you only need to create one connection for each additional system.
Enterprise Service Bus Integration (ESB)
- Represents a progression from the traditional hub-and-spoke integration architecture model.
- The key distinction lies in the integration engine employed to establish connections between various software applications and systems that are interconnected.
What can Infocareer do?
- Right domain expertise for your industry and size of business
- Experience across various solutions of Salesforce
- Implementation lifecycle not only emphasizes the use of technology, but also helps you in the adoption for your business and key stakeholders.
- We at Infocareer are a user of Salesforce, and we are able to ourselves vouch for the effectiveness of the solution in realizes our business goals.
Our Salesforce Services
Tailored Multi-cloud Implementation:
Enhance your business processes and workflows through our customized multi-cloud implementation, meticulously planned for seamless execution. Our highly qualified teams possess expertise spanning from planning to flawless project implementation.
Integration Services:
Effortlessly connect your external systems to Salesforce with zero interruptions and flaws using our proven approach, ensuring a hassle-free experience. Our teams will adeptly guide you through integrating enterprise applications, maximizing the effectiveness of the Salesforce platform.
Admin & Developer Support:
Count on our well-equipped experts with the right attitude to provide 24×7 administrative and personalized support during and after the implementation, responding promptly to your needs.
End-to-End Salesforce Implementation and Migration Support:
Experience a smooth transition without data loss, as our Data engineers employ advanced migration techniques to ensure data quality, integration, and migration.
Customized Solutions:
Our Salesforce and digital transformation specialists will carefully analyze your business objectives and requirements, tailoring solutions that seamlessly integrate into your existing workflow.
Expert Hiring:
Extend your teams with our qualified Salesforce experts to receive ongoing assistance, knowledge training, and more during and after the implementation. Our experts will guide and support you in achieving your business’s long-range goals.
Our Salesforce Implementation Process
- Discovery and Analysis: In the initial stage, our team of consultants deeply engages with all relevant teams and stakeholders to identify the pain points and challenges hindering the achievement of business goals.
- Business-focused Demo: Moving to the second stage, we use the insights gained from the discovery phase to provide a high-level demo tailored to address the customer's specific pain points and business needs.
- Customization, Configuration, and Integration: During the third stage, we proceed with customization and configuration of the Salesforce org according to the agreed-upon roadmap. Our focus is on meeting the unique requirements and preferences of the business, whether they involve straightforward adjustments or more intensive customizations that can impact timelines and budgets.
- Quality Analysis: In the fourth stage, we conduct rigorous testing in a sandbox environment—a mirror image of the future org. Feedback from core user groups and testers drives modifications and corrections. Once the org meets the solution that addresses the needs, challenges, and business goals, it is transferred to the User Acceptance Testing (UAT) environment.
- Launch and Go-Live: The highly anticipated stage for everyone involved is the org's official launch after receiving the green signal from the client. This moment marks the culmination of weeks or months of work and brings a sense of pride and joy.
- Customized Training: To ensure successful user adoption, we provide customized and interactive training sessions for different personnel and teams. Experienced trainers lead these engaging sessions, with the option for refresher training courses as needed.
- Post-Implementation Support: Our commitment to support continues after deployment. Post-implementation services ensure the org functions smoothly, timely upgrades and modifications are made, glitches are resolved, and the client's team can focus on their core business activities. High user adoption and motivation are key objectives in this phase.
ICForce’s Expertise in Various Clouds’ Implementation
Enterprise-level product offering a comprehensive platform to manage the entire sales department’s activities
Facilitates tasks such as:
- Logging product information (e.g., price, Order ID)
- Creating campaigns
- Managing customer contacts
- Triggering emails
- Generating reports and dashboards
- Creating orders
- Handling opportunities based on customer deals and interactions
Robust customer service system designed to aid customers at any time and from any location, offering support through various channels like phone, email, social media, chat, and self-help pages or communities.
Smarter, faster and more personalized customer support
Tracks key performance indicators and analyzes service metrics
Users empowered to enhance the customer experience across all communication channels.
CRM platform tailored for marketers to manage and execute marketing campaigns and relationships with customers
CRM platform tailored for marketers to manage and execute marketing campaigns and relationships with customers
- Managing customer journeys
- Email campaigns
- Mobile marketing
- Social media engagement
- Web personalization
- Advertising
- Content creation and management
- Data analysis.
Includes predictive analytics to assist in decision-making, such as determining the most effective channel for specific messages.
Journey Builder component allows marketers to customize campaigns based on customer behavior, preferences, and demographics.
CRM solution enabling businesses and brands to build digital cloud-based spaces for communication and information sharing
Different communities can be created to serve diverse groups and organizations.
Salesforce customer communities provide a digital environment where consumers can freely engage with a business and access information easily, meeting their various requirements and needs.
Salesforce’s constituent management solution tailored specifically for charity and nonprofit organizations.
Empowers users to connect all functions of their nonprofit organization, including fundraising, marketing, operations, grants, and donations, into a centralized platform.
At the core of Nonprofit Cloud is the Nonprofit Success Pack (NPSP), a set of managed packages preconfigured to meet the specific needs of nonprofit organizations.
NPSP provides custom objects like ‘Donations,’ ‘Households,’ and ‘Organizations,’ specifically designed to support nonprofits in their mission-driven work.
Frequently Asked Questions (FAQ)
Infocareer is an accredited Salesforce Consulting Partner. In essence, we collaborate closely with Salesforce to assist businesses in customizing its products to suit their unique requirements. Our services encompass adept implementation, comprehensive training, and ongoing support to familiarize you with the software. Moreover, we excel in crafting bespoke solutions on the Salesforce platform, tailored precisely to meet your organization’s distinct needs.
Certainly! We boast of a team of skilled consultants, architects, and developers who create tailored solutions within Salesforce, catering to your specific requirements.
Insufficient expertise and technical capabilities can significantly hinder business operations, leading to disruptions. Collaborating with a Salesforce-certified company, backed by a track record of customizing, implementing, and integrating Salesforce solutions, can aid organizations in mitigating risks and overcoming challenges during the adoption of Salesforce and transitions to newer versions.
Certainly! Salesforce’s products effortlessly scale to cater to businesses of all sizes, from sole proprietorships to global enterprises. Regardless of your company’s size, you can leverage the benefits and advantages offered by every Salesforce product.
Salesforce empowers companies to enhance efficiency and productivity, leading to increased revenue and growth through streamlined data organization and automated business processes. Here are several compelling reasons why you should consider using Salesforce:
- Increase deal closures
- Generate more leads
- Enhance data management
- Achieve greater efficiencies with automation
- Strategically up-sell and cross-sell
- Execute more effective marketing strategies
- Deliver a superior customer experience
- Foster improved team collaboration
- Attain enhanced visibility into operations
- Gain crucial insights for better decision-making
The primary responsibility of this role involves actively engaging and communicating with all relevant teams within the business. Through this interaction, the aim is to gain a comprehensive understanding of their needs, challenges, and pain points. Subsequently, the individual or team in this role collaboratively brainstorms and devises a comprehensive action plan. This plan encompasses the implementation of a range of tech tools, customized to address the identified pain points effectively, and to equip the business for future endeavors.
Regular maintenance and performance audits are essential for keeping a live Salesforce instance running smoothly. To assess the operational efficiency and security of their CRM, businesses can utilize the Security Health Check tool provided by Salesforce. Engaging with a Salesforce Partner allows for a more comprehensive analysis of the Salesforce deployment, identifying potential vulnerabilities in password policies, network access rules, and session settings. Following the health check-up, the partner will provide a detailed assessment report of the system’s condition, along with recommended actions for improvement.